We have itpartner.atlassian.net Service portal. One of our custommer - 'email@example.com' can not receive email notification when she in request participants. For example you can see service request SR-14202.
What is the reason for this issue?
Regards Plamen Dimitrov
Two possible reasons that I could think of:
1. The user 'trz' has marked "do not receive notifications" on the Service request.
2. In the Project Settings - Customer Notifications - Ensure that "Customers Involved" is in the "to" for notifcations.
Plamen, one thing to note here is that this is the Community (public) channel vs. support though at lot of good support occurs here. :-)
I mention this only because in practice you may not wish to share specific details like the service portal and customer's emails.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs