Jira Service Desk Plugin - not receiving emails with blank subject line


When users email our service desk email and do not include a subject line, messages are not received via our email channel.

Is there anyway of finding these messages or add a subject line as they come in?



1 answer

Hi John,

Email subject is mapped to Summary field in Issue Type. It's the mandatory field in JIRA so there's no way you can make it optional.

Please open a suggestion in JSD for optional email subject condition so that we can consider in our development road map.


Regarding the way to know rejected email, it's already in our road map.

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