When users email our service desk email and do not include a subject line, messages are not received via our email channel.
Is there anyway of finding these messages or add a subject line as they come in?
Email subject is mapped to Summary field in Issue Type. It's the mandatory field in JIRA so there's no way you can make it optional.
Please open a suggestion in JSD for optional email subject condition so that we can consider in our development road map.
Regarding the way to know rejected email, it's already in our road map.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs