Jira Service Desk Plugin - not receiving emails with blank subject line

Hello,

When users email our service desk email and do not include a subject line, messages are not received via our email channel.

Is there anyway of finding these messages or add a subject line as they come in?

Thanks,

John

1 answer

Hi John,

Email subject is mapped to Summary field in Issue Type. It's the mandatory field in JIRA so there's no way you can make it optional.

Please open a suggestion in JSD for optional email subject condition so that we can consider in our development road map.

https://jira.atlassian.com/browse/JSD

Regarding the way to know rejected email, it's already in our road map.

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