Jira Error

[Tori Krueger]

I am getting the following error when trying to create a Knowledge base article in Jira service desk.

'The response received from cannot be parsed'  Please advise

Thanks

[Martin Bayer _MoroSystems_ s_r_o__]

@Tori Krueger what are the versions of your products? And can you check server logs on both Jira and Confluence side?

[Tori Krueger]

For Jira we are on v. 7.1.7

Confluence is v. 7.4

Thanks

[Tori Krueger]

Logs were checked and no errors found there.

[Martin Bayer _MoroSystems_ s_r_o__]

@Tori Krueger and what is version of service desk app? Are you technically skilled? Are you able to analyze browser console and network screen? It looks to me like some response is received by frontend part of the application and it cannot be parsed, otherwise server logs would contains some error.