JSD Customer don't see request types

[Eva]

Hi

one of our customers could see request types  in JSD just week ago. In the meantime we've been doing more custom requests types configuration and he no longer see all requests types he could see before. 

What could be the root cause and where to find solution for this issue? 

Many thanks

[Eugenio Onofre]

Hi @Eva

Have you checked if the customer is still listed as an active customer of the project you are changing? To do so, go to Project > Customers and look up for the customer email.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,
Eugenio