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JIRA Service Desk Portal Settings Does Not Commit

Daniel Chin
Daniel Chin
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July 25, 2017

I have an existing service desk portal with its name configured as "/Service-Desk".

image.png

I updated my portal settings with a new name called "New Name" (to test), but my service desk portal still shows the same "/Service-Desk" name. Is there a different setting to change the portal name?

image.png

Thanks for your help in advance.

 

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Enrique Eder
Enrique Eder January 10, 2018

Hi Im having the same problem.  I am updating the portal settings (name, description) and the updates are not reflected.  What could be the problem?

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Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
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July 26, 2017

That looks like it's right.  But wondering if the "/" is causing grief?

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