JIRA Service Desk - Mapping JSD to another JIRA Instance

We have a JIRA instance within firewall with JIRA service Desk plugin installed. We are planning to provide access to JIRA Service Desk to our customers but we are not ready to expose the JIRA instance URL (for security reasons) outside our firewall. I read that we can provide access only to JSD not JIRA. However our concern is not to expose the end point of JIRA completely. 

Please let me know if the following can be possible: 

We host JIRA instance outside our firewall and install JSD plugin in it but point out the JSD plugin to access all the data pointing to our main JIRA within firewall? Please let me know if this is clear or if you need more information in this regard. 



1 answer

0 vote

No.  The Service Desk is an addon, it runs entirely within the JIRA you install it inside.  It can't work outside that framework.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

965 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you