It wasn't broken. Why did you break it.?
Re: Service Desk Customers
It beggars belief how you lot 'think' things through. It's incredibly frustrating for you to change something, not let anyone know what you're doing and then sit back while we waste time trying to restore views and permissions to colleagues.
Seriously, you charge enough as it is. Stop trying to ring every last bloody buck out of your customers. It sucks. You are so user-unfriendly it's verging on crunch time.
You don't scale well, you drown in your own complexity, you paint changes for your own business reasons as 'improvements' for users.
That might work if you delivered them properly but you don't. You dump your 'good ideas' and then roll with the punches. Stop crapping on your own doorstep.
To compound the problem, your own agents, when commenting in the forums completely miss the point about questions and let threads die without an answer.
You're getting worse with every release.
