When issues are transitioned to 'fix available' status the customer cannot view them as an open issue anymore on the service portal. They should remain viewble as open but the customer can only see them if they change the filter on the service desk to 'all issues'?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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