Issues that have 'Fix Available' are not visible as 'open issues' on service portal

When issues are transitioned to 'fix available' status the customer cannot view them as an open issue anymore on the service portal.  They should remain viewble as open but the customer can only see them if they change the filter on the service desk to 'all issues'?

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Susan Hauth Community Champion Jul 26, 2017

Hi Kerry,

The workflow when moving to "Fix available" must be setting the resolution on the issue, thus making JIRA think it's Closed.   You can change the workflow to not set the resolution at that point.

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