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Is it possible to track customer visits to the knowledge base if they do not view an article?

Andrea M
Andrea M July 23, 2018

I'd like to better understand how many of our customers are landing on the page and also how many are accessing the different forms regardless of whether they submit a request. Is this possible?

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Victor Mutambuki [Mumo Systems]
Victor Mutambuki
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July 23, 2018

Andrea,

Please see documentation below

https://confluence.atlassian.com/servicedeskcloud/blog/2016/01/knowledge-base-reports-are-here

https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-reports-732528965.html

Victor

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