Is it possible to have Service Desk on public network, and connecting it with JIRA instance on internal network?

Hi,

We use on premise JIRA instance behind our firewall for internal development work. We would like to use Service Desk to provide customers ability to submit tickets. I don't want to expose internal JIRA server to public domain. Is there a  standalone service/installation for Service Desk that can be installed on external server and that can behind the scene talks securely with internal JIRA server?

Thanks

1 answer

0 vote

No.

Service Desk is an addon that hooks deep into JIRA.  Even if it didn't have deep hooks, it's still an Addon for JIRA - it runs entirely within JIRA.

The closest you could get is to have two JIRA systems - an external one with Service Desk and a workflow that has the ability to update duplicated data in your internal one.

Hi Nic,

Thanks for your answer.

Appreciate if you could provide insight/links for the type of workflow you were referring to.

Thanks.

I don't know what you mean by "type of workflow". A workflow is a workflow, they don't have "types". What I was trying to point out was simply that you will need to duplicate data from one system to another (probably as part of a workflow) if you build the solution I've suggested.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

44 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot