We'll be using Service Desk internally as a way for other teams to send requests to the Product Team.
Therefore, for instance, the operations team would be the "customer", and the product analyst would be the "agent" and the rest of the product team would be the "developers".
Is there a way to allow the "customer" to be aware of changes that are happening within the ticket, for instance, when it is moved in progress, or done?
I saw that there is a confluence ticket about this, however it lets the agents know of the progress, but not the "customer". We will also be linking requests from Service Desk to Jira.
you could use Automation to 'follow' the status from the development issue. That is, when the "linked issues" transition from say To Do to In Progress then the JSD issue could be transitioned to In Progress and a comment added to the customer. This does mean that you need to align statuses in JSD to the extent desired. If you need/want more info here just LMK.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you! ...
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