Including update content in email

When I "Respond to Customer" or "Add a Comment" on a ticket, I'd like the user to be able to see the content of my update inside the email body, instead of having to log into the portal to see what I have update them with. 

 

is this possible? 

 

Thanks

George

1 answer

0 vote
Gaston Valente Community Champion Oct 31, 2017

Hi George,

You can use template variables to  include issue information : https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

489 views 2 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you