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Including update content in email

When I "Respond to Customer" or "Add a Comment" on a ticket, I'd like the user to be able to see the content of my update inside the email body, instead of having to log into the portal to see what I have update them with. 

 

is this possible? 

 

Thanks

George

1 answer

0 votes
Gaston Valente Community Leader Oct 31, 2017

Hi George,

You can use template variables to  include issue information : https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html

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