I am not able to approve issues with Jira mobile

[Jorge Crastz]

I am testing Jira Mobile in my office.  Approving a ticket has been a challenge.  The only transition I have is to cancel a request.

I am able to log with the same credential in my desktop and have the options to approve or deny any ticket that requires an approval.

Is this a current bug in the system or incorrect settings in my login account?

[Andy Heinzer · Accepted solution]

Hi Jorge,

At this time, the mobile application does not yet have the ability to process Service Desk approvals (a button that would let you accept or decline).  However there is a feature request for this in https://jira.atlassian.com/browse/JSDCLOUD-6093

I would recommend voting on this issue and watching this for updates.  That ticket will be updated to indicate if/when this feature will arrive within the mobile application.

Regards,

Andy

[Jorge Crastz]

Andy,

Thank you for your reply.  I was not going crazy but this suggestion is a great improvement for the app.

Jorge