I'm still in the early stages of setting up my company's JSD customer portal and KB. Our goal is to encourage users to:
I'm curious how other JSD Admins have set up their customers portals so that the support phone number is restricted in some way? Or, is doing so, generally bad practice?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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