It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to show phone number only to certain customers or only for Priority 1 requests?

I'm still in the early stages of setting up my company's JSD customer portal and KB.  Our goal is to encourage users to:

  1. First use the KB to try to find a solution.
  2. Failing this, to then submit a request.
  3. Failing this, or choosing not to use #2, to call us - but only for Priority 1 issues.

I'm curious how other JSD Admins have set up their customers portals so that the support phone number is restricted in some way?  Or, is doing so, generally bad practice?


0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

[ Survey ] What does the future of ITSM look like? Take our survey today!

Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...

215 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you