How to seperate various Groups on the basis of each Product (Default product should comes under respective groups)


I'm trying to set up a JIRA service desk in our production env and have done the below.

  1. Created a single project
  2. Created single external group (A) & different internal groups (B, C, D)
  3. Created 3 products

Now, I need to know is it possible to seperate the internal groups on the basis of these 3 products. Let's say,

  • group B & C by default belongs to 1st Product.
  • group B & D by default belongs to 2nd Product.
  • again group C belongs to 3rd Product.

ie: Default product should comes under respective groups, Is this possible?


How can we configure the 'product' to differnetiate various groups?

1 answer

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Timothy Chin Community Champion May 22, 2014

Use project roles in conjunction with groups. This is the only way to achieve this. You can specifically specific which users/groups belong to the project (i.e. service desks) roles.

Timothy Chin,

Thank for your reply. Could you please briefly elabrate it.

Timothy Chin Community Champion May 26, 2014

I retract my answer. There's no way to do this in Service Desk (SD) yet as SD's permissions rely on the project's roles and you can't put a role into the SD role.

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