Let me know if you guys find a solution on your end.
Come on Atlassian - web analytics support is table stakes for a customer-facing component.
Also, considering merging with this article... https://community.atlassian.com/t5/JIRA-Service-Desk-questions/How-to-add-Google-Analytics-support-into-JIRA-Service-Desk/qaq-p/211363
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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