How to customize the URL of customer portal?

Is there a way to customize the URL of customer portal for our Service Desk projects so that it is easy for customers to remember the URL everytime they need help?

2 answers

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Not within the application.

A couple of places I've been to throw up a simple static web page with a list of the portals available so people can jump to them.  Or if you want different urls, a page for each with an instant re-direct to the relevant portal.

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Jack Brickey Community Champion Jul 10, 2017

This is an old topic. On cloud, unfortunately no. Here is a good read ont this. 

 

 

Jack Brickey Community Champion Jul 10, 2017

I recalled seeing a JSD ticket on this and was curious of the status so went out and found it. Looks like it is coming but will be additional cost - CLOUD-6999

 

Hey Jack, saw that too and I was wondering the same thing. I just posed the question in the comment section of CLOUD-6999

Let's cross our fingers!

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