How to add columns in requests list in customer view?



I would like to add a few fields in the requests list:

The fields could be:
- Custom text fields added after ticket creation by an agent
- Time tracking fields (original estimate, remaining estimate, progress)
- Assignee

Any ideas how to add these?



2 answers

1 accepted

1 vote
Accepted answer

Hello, i think the answer is here: please vote

Thanks, just voted. Can't wait for this as it is a blocker for me to start using their system.

Hi @Arturs Kruze,

We at Deviniti think that it's been too long waiting for this feature, so we've created My Requests Extension for Jira Service Desk. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Request page and filter issues by specific Service Desks, Organizations, Request types and Statuses. For more details, I recommend you to go to the app's documentation.

However, My Requests Extension is only available on Server. So, if you're looking for a Cloud solution, you can check out Ultimate Theming for Jira Service Desk.



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