I would like to add a few fields in the requests list: https://prnt.sc/gvzvmq
The fields could be:
- Custom text fields added after ticket creation by an agent
- Time tracking fields (original estimate, remaining estimate, progress)
Any ideas how to add these?
Hi @Arturs Kruze,
We at Deviniti think that it's been too long waiting for this feature, so we've created My Requests Extension for Jira Service Desk. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Request page and filter issues by specific Service Desks, Organizations, Request types and Statuses. For more details, I recommend you to go to the app's documentation.
However, My Requests Extension is only available on Server. So, if you're looking for a Cloud solution, you can check out Ultimate Theming for Jira Service Desk.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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