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How to Close Issue on Feedback Comment at Jira Service Desk

Marcos Sciarra
Marcos Sciarra January 22, 2019

Hi!

It is possible to close an issue when the reporter provides feedback  vía the Customer Satisfaction Survey?

My problem is the reporter link to the Feedback Survey page, and think it will be close, so I have to be remember to close the issue later on.

 

Kind regards!

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Victor Mutambuki [Mumo Systems]
Victor Mutambuki
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January 22, 2019

Marcos,

Reporters don't provide feedback. Customers do.
https://confluence.atlassian.com/servicedeskcloud/collecting-customer-satisfaction-csat-feedback-790791332.html

victor

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Marcos Sciarra
Marcos Sciarra January 22, 2019

Yes, customers do, but you didn't answer my question.

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vinodh A
vinodh A March 12, 2020

@Marcos Sciarra

 

Have you got any workaround to this 

Regards,

Vinod

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