Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I assign a JIRA issue to a current user on Pending transition? Edited

I created a Pending (Open to Pending) post function "Assign to Current User" but the issue always gets assigned to project lead (me). I went into permissions schemes - Assignable User permissions and made sure each single users are assigned. 

 

Everything I read online is for Create Issue transition Not Pending transition. THX

2 answers

0 votes
Ismael Jimoh Community Leader Jun 14, 2019

Hi @Arthur Lovato 

Are you using JIRA service desk and if yes, is the user an agent?

If you are using the post-function, did you set the condition to get the current logged in user? This is required for the assign to current user to work as stated here

Assigns the issue to the user who is executing the transition.

(info) This post function is ignored unless the user has the Assignable User permission. Create a condition to give the logged-in user this permission before executing the transition.

If possible get me a screenshot of both the condition and post-function section of your workflow.

Cheers.

Yes, I'm using Jira Service Desk (JSD) and users are assigned as Service Desk Team agents. 

I do not see a condition to get the current logged in user

Condition List.png

Ismael Jimoh Community Leader Jun 26, 2019

Hi @Arthur Lovato 

Sorry for the late reply. 

I looked through the document and the yes there are no options for this.

May I ask if you have scriptrunner add-on  or any other workflow add-ons installed as they grant you this functionality?

Thanks.

Like Arthur Lovato likes this

Are these Jira add-on(s) or 3rd party? 

Where would I go about getting these add-on(s)? THX

Ismael Jimoh Community Leader Jul 05, 2019

These are add-ons @Arthur Lovato .

Sorry for the late reply.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,186 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you