I try to achieve the following:
My problem is that my users continue to have access to all "Service Desk Project" because it seems I have a "Role" called "Service Desk Customer - Portal Access" which allow this access
In fact my users access the URL portal link dedicated to the project but they can then click on "Help Center" and then go back to the main portal
Many thanks for your help
Take a look at this page below:
I believe it will cover what you need to do. It will give a step by step to restrict the SD access to some users.
Hope this helps.
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