Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I see how long tickets have been open (broken down by asignee)

I am looking for a way to show which members of the team are responding to tickets the fastest, I was thinking of using Average time to resolution on the y axis and asignee name on the x axis. Currently I cannot find a gaadget that does this, any advice would be appriciated.

1 answer


Average time to resolution told you time from Open to Done. After you click Add gadget you need to wait, and after click "See all gadget". After that, I can see gadget Resolution time

Also, you can use Filter result for dashboard

If you need a report, you can use Control chart. This report gets you information about lifetime issue between different Status issues, but they have not Gadget for DashboardScreen Shot 2019-09-03 at 12.29.32 PM.png

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

266 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you