How can I see how long tickets have been open (broken down by asignee)

[Richard Pattinson]

I am looking for a way to show which members of the team are responding to tickets the fastest, I was thinking of using Average time to resolution on the y axis and asignee name on the x axis. Currently I cannot find a gaadget that does this, any advice would be appriciated.

[Yevhen Rohovets]

Hi,

Average time to resolution told you time from Open to Done. After you click Add gadget you need to wait, and after click "See all gadget". After that, I can see gadget Resolution time

Also, you can use Filter result for dashboard

If you need a report, you can use Control chart. This report gets you information about lifetime issue between different Status issues, but they have not Gadget for Dashboard