It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I hide the Request Information in an Issue in Service Desk?


Want to hide the service desk part in an issue, because we are not using the portal in this kind of issue. The only way I can think of, is puting Javascript in the summary of the issue to hide it, but I wanted to know if there is a more simple way...image.png

1 answer

0 votes

Hi Lara,

You can use Automation (out of the box in JSD) to put an automatic request type if certain conditions are met. It doesn't dissappear but this isn't red.

You could have some minor problems in the future if you start using that functionality and use code to hide it.

Hi Cristian, 

I already know of automation. But as I have said we really want to hide it, if you put a request there then the issue can be seen in the portal and we do not want that. 

Javascript in the app is difficult to mantain but it is the best option so far, so thats why I was asking in case someone had a better alternative.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

178 views 0 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you