By default customers can only see issues in which they are the reporter or added as a request participant.
There is a feature called Organizations which you can use to create a group of users that can all access the issues belonging to this organization.
You can find more information about Organizations here:
Hope this helps get you on the right track to setting this up!
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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