By default customers can only see issues in which they are the reporter or added as a request participant.
There is a feature called Organizations which you can use to create a group of users that can all access the issues belonging to this organization.
You can find more information about Organizations here:
Hope this helps get you on the right track to setting this up!
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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