Granting access to all customers for all issues in their project


As administrator, I want all customers in a project to view all issues in the project. How can I do this? Thank you.

1 answer

1 vote
Brian Cohen Atlassian Team Oct 18, 2017


By default customers can only see issues in which they are the reporter or added as a request participant.

There is a feature called Organizations which you can use to create a group of users that can all access the issues belonging to this organization. 

You can find more information about Organizations here:

Managing Organizations


Hope this helps get you on the right track to setting this up!

Best regards,

Thank you very much.

I had solved the issue by creating organization as you suggested.

Best regards,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 15, 2019 in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

346 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you