By default customers can only see issues in which they are the reporter or added as a request participant.
There is a feature called Organizations which you can use to create a group of users that can all access the issues belonging to this organization.
You can find more information about Organizations here:
Hope this helps get you on the right track to setting this up!
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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