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External users unable to access attached files in JIRA

Phila_Msizazwe
Phila_Msizazwe
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July 4, 2019

We use JIRA Service Desk. We are facing a problem whereby external users(our clients) are unable to to access attached files in a JIRA ticket.

Is there a way to overcome this?

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Jack Brickey
Jack Brickey
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July 4, 2019

What type of user are these clients, Customers or Agents? Where are they attempting to access, portal or application? Cloud or server? Do you have any addons and if so please check that they are current.

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Phila_Msizazwe
Phila_Msizazwe
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July 4, 2019

Customers. Attachments in notification emails 

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Jack Brickey
Jack Brickey
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July 4, 2019

Ah ok. Attachments must be accessed via the portal. They are not attached to email notifications. Customers would need to click on the link in the email which takes them to the portal where the attachment can be viewed.

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