Exposing one issue type to unregistered users

Hi,

I am trying to configure JIRA service desk.

I want to expose the "user registration" request type / issue type to a non registered user (obviously!).

How can I do that?

1 answer

This widget could not be displayed.

Hi Sumedh,

When you say non registered user, you mean that the user has not a JIRA license?

If the answer is yes, I'm afraid to tell you that in order to create a request you must have a JIRA license. In other words, when you create a request through Customer Portal, you are actually creating an issue; therefore you must be an active and registered user in JIRA.

Hope this helps.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Monday in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

114 views 5 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you