When you say non registered user, you mean that the user has not a JIRA license?
If the answer is yes, I'm afraid to tell you that in order to create a request you must have a JIRA license. In other words, when you create a request through Customer Portal, you are actually creating an issue; therefore you must be an active and registered user in JIRA.
Hope this helps.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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