Email Address No Longer Displays for Reporter

[Catherine Jones]

Previously in Service Desk we would be able to hover over an end-client's name in the 'Reporter' field and see the email address. Now, the email no longer appears and we have to search for the end-client email under the 'Customers' tab. 

Is there a way to get the email to appear again when hovering over the Reporter's name? 

[Catherine Jones]

Where in configuration can I see this?

[Deleted user]

I'm assuming if you hover over the contact it will have a direct link to email.  If not it has to just be in configuration.

[Catherine Jones]

Where in configuration can I see this?