Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Does Jira Service desk integrate with Jira Software folders or does it have its own directory?

I already have Jira Software installed on a server. I read it's best to install Jira Service Desk on the same server. When I went to install Jira Service Desk, it asks me to perform an upgrade. I am confused by this because Confluence and Bitbucket didn't ask me to do this, it was a clean install and they all had their own directory. 

If Jira Service Desk is asking for me to perform an upgrade by default instead of an install, does it mean that Jira Service Desk will share install file paths with Jira Softwre? Is Service Desk just an extra web page inside Jira or does it have its own  website and URL port as well?

1 answer

0 votes
Andy Heinzer Atlassian Team Sep 05, 2019


You can install Service Desk to the same Jira instance where you already have Jira Software.  We have a KB to help explain the process in How to install Jira Software / Jira Service Desk into an existing Jira instance.

While you could install it separately, I tend to agree that there are benefits to just adding it into your existing Jira site instead of having to manage 2 sites, 2 databases, etc.

I don't believe that you would be required to upgrade Jira just to install Service Desk, at least this hasn't been my experience.  However you might be getting prompted to update if you're not running the latest version.   The version of Service Desk that can be installed is dependent upon the version of Jira Core that is currently installed there.  

Screen Shot 2019-09-05 at 5.17.24 PM.png

You can use the Try for free button to get Service Desk installed.  This method will just make sure to install a compatible version for your current version of Jira.   While that Jira Core section does have a download link for whatever the latest public release is, you don't usually have to do that just to get Service Desk installed in that same instance.

I hope this helps.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,186 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you