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Customize Service Desk "Access reset password link" text Edited


We receive some feedback from our users, that their password reset e-mails not arrived. This is because they used not their username, or wrong e-mail address. The Service Desk message at the end of the reset password requiring process is a bit misleading:


It always seems we have sent the e-mail out, so we want change the text a bit, something like this: "A reset password link has been sent to the specified email address, if it was registered in our system. If you didn't received the e-mail please contact us at....."

Where does Jira Service Desk store this information / which file should I have to edit?

Thank you very much! 



I have found some solution: but I'm afraid it's only works for Core and/or Software, not Service Desk.

1 answer

Its not currently possible im afraid.


There is a feature suggestion here that you watch and vote on.



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