Hi, we are evaluating JIRA Service Desk. One thing we are definitely looking for is being able to create and export a report of a list of the tickets (change requests) that have been approved, and display who approved it. Seems like we can't edit columns in the service desk reports to show this information.
when you say export a report I assume you are exporting to CSV or similar? You can certain easily create a report (filter) of approved - Approvals = approved() - issues and include the approvals column.
Once you export you can do what you want w/ heading labels, etc.
Yes a CSV would be fine. I created a new Report under the service desk, went to Add Series (Created and also tried Resolved) and then I changed the type from Basic to Advanced and put in: "approvals = approved()."
This gave me almost what I wanted, but the resulting graph and ticket information it pulled, I didn't see a way to add a column to show me who the approver was without going into the issue/ticket.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs