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Create Custom report showing who approved a change.

Hi, we are evaluating JIRA Service Desk. One thing we are definitely looking for is being able to create and export a report of a list of the tickets (change requests) that have been approved, and display who approved it. Seems like we can't edit columns in the service desk reports to show this information.

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Jack Community Leader Jul 11, 2017


when you say export a report I assume you are exporting to CSV or similar? You can certain easily create a report (filter) of approved - Approvals = approved() - issues and include the approvals column.

Once you export you can do what you want w/ heading labels, etc.

Yes a CSV would be fine. I created a new Report under the service desk, went to Add Series (Created and also tried Resolved) and then I changed the type from Basic to Advanced and put in: "approvals = approved()."


This gave me almost what I wanted, but the resulting graph and ticket information it pulled, I didn't see a way to add a column to show me who the approver was without going into the issue/ticket.approvals.png



I believe I've figured it out. I wasn't sure what you meant by filter, but then I discovered you can do this type of reporting in the search bar/filter.


So I believe my question is answered in regards to this certain case.



Jack Community Leader Jul 11, 2017


sorry for the delay getting back I was tied up on some work stuff but it looks like you figured it so thumbs up on that! 

Best of luck and welcome to the community!

I am trying to run the same report - my issue is that I have multiple approvers listed but only need approval by one.  When I run the report and list "Approvers" it shows all approvers not just the person that approved the ticket.

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