It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Client portal acces without login - server option Edited

I can't find anywhare information it is possible to configure that client has access to the portal without login /register.

Is it possible?

2 answers

Hi Damian,

Have a look at System -> Settings -> Applications -> Configuration

Under Customer Permissions, if you set "Yes, by signing up or sending a request" to "Yes", you'll be able to toggle "Can customers access and send requests from the help center without logging in?".

Is this what you were looking for?




Hi Vaughn,

I can't find this option in my administration panel.  Have a look for below screens. 


Below I add link to my portal

Hi Damian,

The suggestion I gave was for the Cloud service, but you seem to be using the Server option (I think?).  I'm afraid I cannot be of much help here as the options seem to be different on my side - I don't have the "Public signup" in my system.


Yes is the server option. Previous I tested cloud version and I remember I saw this option. 


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,870 views 10 17
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you