How come when i create an issue for a customer and put them in as a reporter and i reply to that issue. The customer does not receive my comment on the issue..
In my dashboard it wont change from "Waiting for support" to "waiting for Customer"..
Ahh, I didn't spot it last time I scanned it!
The reporter of an issue needs to be a Jira user for them to get emails. As a portal only customer, they can't see the issue, so they won't be mailed about it. They should only get Service Desk emails.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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