How come when i create an issue for a customer and put them in as a reporter and i reply to that issue. The customer does not receive my comment on the issue..
In my dashboard it wont change from "Waiting for support" to "waiting for Customer"..
Is the customer a full Jira user (they have a login that gets them into Jira so they can see the issue) or just a customer (they can only use the Service Desk portal)?
Ahh, I didn't spot it last time I scanned it!
The reporter of an issue needs to be a Jira user for them to get emails. As a portal only customer, they can't see the issue, so they won't be mailed about it. They should only get Service Desk emails.
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