How come when i create an issue for a customer and put them in as a reporter and i reply to that issue. The customer does not receive my comment on the issue..
In my dashboard it wont change from "Waiting for support" to "waiting for Customer"..
Ahh, I didn't spot it last time I scanned it!
The reporter of an issue needs to be a Jira user for them to get emails. As a portal only customer, they can't see the issue, so they won't be mailed about it. They should only get Service Desk emails.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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