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Change Service Desk status from Resolved if commented

Change Service Desk status from Resolved if commented

Brian Hassler Aug 03, 2017

I want to set up a rule so that Resolved tickets will go back to In Progress if someone adds a comment. I inherited Service Desk administration and have no idea where to start with this. Thanks.

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Semi Kefi [demicon GmbH] Community Champion Aug 03, 2017 • edited

Hello Brian,

go to project administration panel > Automation > Add rule > Transition on comment.

There you can configure it according to your requirements.

/Br

Semi

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Brian Hassler Aug 03, 2017

Thank you!

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Change Service Desk status from Resolved if commented

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