Change Service Desk status from Resolved if commented

I want to set up a rule so that Resolved tickets will go back to In Progress if someone adds a comment.  I inherited Service Desk administration and have no idea where to start with this.  Thanks.

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1 accepted

Hello Brian,

 

go to project administration panel > Automation > Add rule > Transition on comment.

There you can configure it according to your requirements.

 

/Br

Semi

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