We recently implemented Service Desk, and our customer created tickets via email. We now wish to move that customer over to the portal, so they can see their tickets. The problem is that we have 30 or so existing tickets created via email. How do we make those tickets visible in the portal?
Thank you for the response! To clarify, we're working on opening the Service Desk Portal to a customer and we want to ensure all open existing requests that were raised via the email channel will be visible to the customer (and any request participants per ticket) in the portal.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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