Want to know how to change the default Request Type for our Service Desk. We've went through the KB https://confluence.atlassian.com/servicedeskcloud/managing-the-email-channel-732528949.html
However there is no way (most of them are greyout), can you let me know how to change it?
The reason why you can't switch your email channel to another request type is most likely because that request type does not have both 'Summary' and 'Description' fields. Those two fields are the minimum requirement for a request type to be eligible for linking with an email channel.
Hope this helps.
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