Change Request Type for email channel

Sam Tan I'm New Here Dec 28, 2017

Deal All,

Want to know how to change the default Request Type for our Service Desk. We've went through the KB https://confluence.atlassian.com/servicedeskcloud/managing-the-email-channel-732528949.html

However there is no way (most of them are greyout), can you let me know how to change it?

 

Thanks.JIRA.png

2 answers

0 vote
Ivan Tovbin Community Champion Dec 29, 2017

Hi Sam,

The reason why you can't switch your email channel to another request type is most likely because that request type does not have both 'Summary' and 'Description' fields. Those two fields are the minimum requirement for a request type to be eligible for linking with an email channel.

More info on configuring your email channel and request types is here and here.

Hope this helps.

Cheers,

Ivan

0 vote
Sam Tan I'm New Here Dec 30, 2017

Hi Ivan,

I can see the information is filled in, please see attached screen.

Best regards,

Sam1.png

Ivan Tovbin Community Champion Dec 31, 2017

I don't quite understand from your screenshot what seems to be the problem?

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