Change Request Type for email channel

Sam Tan I'm New Here Dec 28, 2017

Deal All,

Want to know how to change the default Request Type for our Service Desk. We've went through the KB https://confluence.atlassian.com/servicedeskcloud/managing-the-email-channel-732528949.html

However there is no way (most of them are greyout), can you let me know how to change it?

 

Thanks.JIRA.png

2 answers

0 vote
Ivan Tovbin Community Champion Dec 29, 2017

Hi Sam,

The reason why you can't switch your email channel to another request type is most likely because that request type does not have both 'Summary' and 'Description' fields. Those two fields are the minimum requirement for a request type to be eligible for linking with an email channel.

More info on configuring your email channel and request types is here and here.

Hope this helps.

Cheers,

Ivan

0 vote
Sam Tan I'm New Here Dec 30, 2017

Hi Ivan,

I can see the information is filled in, please see attached screen.

Best regards,

Sam1.png

Ivan Tovbin Community Champion Dec 31, 2017

I don't quite understand from your screenshot what seems to be the problem?

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

56 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot