I am trying to add an email address to our new JIRA Service Desk project (Service Desk v3.8.1), but the button to configure this is not clickable. Is there a dependency on some other setting?
The service desk project administrator will not be able to set this up. If it is not working for the project administrator then the global mail setting are not setup. You will need incoming and outgoing mail configured for JIRA Core or Software prior to setting up a service desks email account.
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