Can i see sub tasks on the service desk ticket?

Is there a way for my customers on the service desk to see the progress of sub tasks associated with the ticket?

1 answer

This widget could not be displayed.

Hi Frode,

Currently we cannot add subtasks to Service Desk Request Types.

Also, issues will only be displayed in the customer portal if they have a request type associated, so that will prevent sub-tasks from being displayed.

Cheers

Also, all comments of sub-tasks are INTERNAL, even the interface shows "Respond to customer". bad interface design... :(

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

9,979 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you