Can i see sub tasks on the service desk ticket?

Is there a way for my customers on the service desk to see the progress of sub tasks associated with the ticket?

1 answer

0 votes

Hi Frode,

Currently we cannot add subtasks to Service Desk Request Types.

Also, issues will only be displayed in the customer portal if they have a request type associated, so that will prevent sub-tasks from being displayed.

Cheers

Also, all comments of sub-tasks are INTERNAL, even the interface shows "Respond to customer". bad interface design... :(

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