Hi,
I have a custom workflow set up for "Change" type requests and was hoping I could use the new automation module to assist with a loop of service desk/customer comments similar to the built-in workflow, however, when I set up the automation rule it doesn't seem to trigger. Is the automation module only usable with the built-in workflow?
Thanks!
Strange how asking the question leads you to finding the answer sometimes .
Problem was resolved by pointing the Transition Issue component to a Transition name, not a Status.
Could you explain better this solution? When I try to use automation based on a custom workflow, it seems completely unusable, I do clic on the option of automation and nothing happens!
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