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Can an user be invited if it never logged yet?

Pablo Invernon Moreno
Pablo Invernon Moreno March 19, 2018

As Service Desk Administrator, I want to invite an user.

  1. I select "Invite Team",
  2. I type username 
  3. I select the user on list
  4. I push Invite
  5. And JIRA responds "Unable to get user"

This user never logged yet.

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Jack Brickey
Jack Brickey
Community Leader
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March 19, 2018

Check the user management screen to see if the username exists. If so see if the “resend” button to the right is displayed. If so click-it. 

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