Our customers (= organizations) have signed different support contracts.
Our response times for incidents/service requests and the working hours of our support team (f.e. weekend service yes or no) depend on the contract conditions.
Can I set up SLAs based on organizations in JIRA Service Desk (Server)?
- Organization A: Response time for incident 3 hours
- Organization B: Response time for incident 6 hours
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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