Can I set up SLAs based on organizations?

Our customers (= organizations) have signed different support contracts. 
Our response times for incidents/service requests and the working hours of our support team (f.e. weekend service yes or no) depend on the contract conditions.

Can I set up SLAs based on organizations in JIRA Service Desk (Server)?

Example
- Organization A: Response time for incident 3 hours
- Organization B: Response time for incident 6 hours

2 answers

1 votes
Susan Hauth Community Champion Aug 16, 2017

Hi Susi,

Use the JQL in the SLA and this logic

reporter in organizationMembers("")

Cheers

Jack Brickey Community Champion Aug 16, 2017

and you can create different calendars to be used for different orgs as well.

0 votes
Susan Hauth Community Champion Aug 16, 2017

Hi,

You should be able to do so using the JQL portion of the SLAs. 

reporter in organizationMembers("")

Cheers

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