Can I have differents agents for differents service desk ?

Hi all

Let's say I have Service Desk 1 and Service Desk 2

I would like define some users as agents for SD1 and a few another users for SD2

How ever, agents from SD1 should not be able to see tickets from SD 2

Is this possible to achieve ?

 

Thank you for your support

1 answer

0 vote
Boris Berenberg Community Champion Jul 09, 2015

You would do this at the project permission level. https://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,226 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you