Blank customer portal

I have a issue with customer portal (in a service desk).

When I want to access to the portal, i see a blank page.

Captura.PNG

I'll try to stop/start JIRA, deleting the folders .osgi plugins and .bundle plugins but i have the same problem.

I'll try to update the service desk plugin to the latest release and to remove/install again.

 

1 answer

0 votes

Rafael, you can also check if is there any incompatibility with other plugin by enabling the Safe Mode in your JIRA.

If the problem persists, check if is there any stacktraces in your $JIRA_HOME/log/atlassian-jira.log file.

Cheers,
Andre 

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