We have added additional fields to our Service Desk workflow. How do I get an issue to auto-transition back to the customer when a "public" comment is added to the ticket by the Service Desk Agent?
The transition is called "Contact customer" and it transitions a ticket from "In Progress" to "Waiting fro customer"
I have added the following properties to the transition:
The properties on the status's are as follows
Waiting for Customer:
Upgrade to Service Desk 2.4 and use new Automation feature. Note, you will have to make changes to your workflow and remove old properties.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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