We have added additional fields to our Service Desk workflow. How do I get an issue to auto-transition back to the customer when a "public" comment is added to the ticket by the Service Desk Agent?
The transition is called "Contact customer" and it transitions a ticket from "In Progress" to "Waiting fro customer"
I have added the following properties to the transition:
The properties on the status's are as follows
Waiting for Customer:
Upgrade to Service Desk 2.4 and use new Automation feature. Note, you will have to make changes to your workflow and remove old properties.
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