I raised an issue in Jira and haven't heard anything back yet, its probably the one thing holding us up from deploying service desk now.
We have a service desk project setup, with support@ set as the project email address, and no-reply@ as our main smtp address. If you create a issue in Jira, it sends using the project email address, but if one is created using service desk, it sends using the smtp no-reply address.
This is a big issue, and we can't deploy until this works, our users will respond a lot via email, so right now if they respond if won't go to the right email address to get picked up by Jira for that project. I'm hoping this is a small fix and can get into the next release!
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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