Address that the service desk sends notifications from?

I raised an issue in Jira and haven't heard anything back yet, its probably the one thing holding us up from deploying service desk now.

We have a service desk project setup, with support@ set as the project email address, and no-reply@ as our main smtp address. If you create a issue in Jira, it sends using the project email address, but if one is created using service desk, it sends using the smtp no-reply address.

This is a big issue, and we can't deploy until this works, our users will respond a lot via email, so right now if they respond if won't go to the right email address to get picked up by Jira for that project. I'm hoping this is a small fix and can get into the next release!

Thanks!

2 answers

1 accepted

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I see that you have already raised https://jira.atlassian.com/browse/JSD-60. Let's wait for our product managers to comment on the release plan for this.

Hoping to here somethign here or there soon, really hoping to start using sevice desk.

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Still hoping, got a reminder that the question was still open.

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