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It might be because I am new to this way of dealing with issues but I am truly struggling to find out about back up solutions. From the various posts I seems understanding Atlassian does no provide backup feature as yet but only some CSV download. I also understand that in the event of crash Atlassian provide back up from their server.
Said that, I am still struggling with a couple of questions
Atlassian back ups your data everyday in case of an incident on our side, to make sure you wouldn't loose your data, so it wouldn't cover in case of an accidental deletion of an issue.
For the moment, the self-backup and self-restore functionality of Jira doesn't support Jira Product Discovery projects.
In a nutshell, the back up restore functionality would take a full back up of your site that you can restore in another site, in case you've deleted issues. As you can see these back up includes only
Users and user group settings
Issue attachments, user avatars, and project logos (if selected)
So it wouldn't includes dashboards or reports you might have.
For Jira Product Discovery, you can indeed export your issues in .csv, and re import them in case you delete them by accident. There is currently no recovery process for deleted views or fields. For projects, there is a trash bin from which you can recover projects for 60 days
Hi @Riccardo Varrazza ,
If you're new to dealing with Jira backup, you may find our Jira Backup Best Practices useful. There we explained what your backup solution should include.
1. Atllassian doesn't provide a built-in backup feature for its cloud-based products, but they provide a data export feature that permits downloading your data in CVS format. It can be used for backup purpuses, though it's not a complete backup solution. As it has already been mentioned, Atlassian follows the Cloud Security Shared Responsibility Model according to which the service provider is responsible for the security of the application, the system they operate on, and the environments the systems are hosted within while customers are responsible for backing up their data if they want to be sure to have constant access to their Jira data. Thus, it’s even recommended to use some third-party backup solutions, like GitProtect.io, to ensure complete data protection.
2. If you accidentally delete a section of your project, you can recover it from the trash. In Jira, you should go to the “Projects” page, select the “Trash” tab, and then recover the deleted section to its original location. Yet Atlassian doesn’t provide you with long-term retention, so you can restore your deleted section only within 60 days, after that period your data will be automatically deleted.
3. The provider offers a restoration service in the event of a data center outage like it was last year, but obviously, it may take some time, so it’s better to have your own backup to make sure that you can access and recover your data anytime.
You can try GitProtect bakup software for Jira Cloud on the Atlasian marketplace: https://marketplace.atlassian.com/apps/1228719/gitprotect-io-backups-for-jira-cloud?hosting=cloud&tab=overview
Hope the answer was helpful,
Daria, thank you very much I believe your answers are quite comprehensive
Will follow them up