Zendesk support

[Seth Mason]

Often feature requests come in through our support channels.  In our previous JIRA software development project, we could link the JIRA ticket to a zendesk ticket through app integration.  Can I do the same with Product Discovery?

[Tanguy Crusson]

Hi @Seth Mason , here you go: 

[Chris Aylott]

Is there a feature request where I can add my interest to improve the integration with JPD and Zendesk so that it operates exactly the same way as Zendesk <> Jira? Allowing us to gause the number of support tickets raised vs a JPD object?

[Deleted user]

I haven't found a good way to get Jira and ZenDesk to play nice with a Discovery Project.

In our case, the integration would link ZenDesk tickets to the Jira ticket, and show an issue count. So at a glance I could see if a Jira ticket was linked to 100 ZenDesk tickets. Then I know in 2 seconds, wow, we have something going on here that I need to deal with.

It would also show each ticket and provide a link to get straight to it.

Huge timesaver to be able to have CS-insights at my fingertips.

Now I have to manually copy and paste 100 ZenDesk URLs as 100 insights on the ticket (that was a great suggestion from the video, btw).

However, I don't control our ZenDesk account, so adding my own labels and views isn't an option like in the video.

[Jan-Hendrik Spieth]

Indeed, Jira linking seems to work more effortless then Insights linking.

To add to this feedback: in the opposite direction (Zendesk -> JPD), the Zendesk ticket sidebar shows linked Jira issues, but no associated JPD ideas.

Or is there a JPD "App" for Zendesk that I can tell the Zendesk admin to install/configure?