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Zendesk support

Seth Mason February 28, 2022

Often feature requests come in through our support channels.  In our previous JIRA software development project, we could link the JIRA ticket to a zendesk ticket through app integration.  Can I do the same with Product Discovery?

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2 votes
Tanguy Crusson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 2, 2022

Hi @Seth Mason , here you go: 

1 vote
Chris Aylott
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September 6, 2023

Is there a feature request where I can add my interest to improve the integration with JPD and Zendesk so that it operates exactly the same way as Zendesk <> Jira? Allowing us to gause the number of support tickets raised vs a JPD object?

1 vote
Deleted user July 25, 2022

I haven't found a good way to get Jira and ZenDesk to play nice with a Discovery Project.

In our case, the integration would link ZenDesk tickets to the Jira ticket, and show an issue count. So at a glance I could see if a Jira ticket was linked to 100 ZenDesk tickets. Then I know in 2 seconds, wow, we have something going on here that I need to deal with.

Screen Shot 2022-07-25 at 4.15.11 PM.png

It would also show each ticket and provide a link to get straight to it.

Screen Shot 2022-07-25 at 4.15.27 PM.png

Huge timesaver to be able to have CS-insights at my fingertips.

Now I have to manually copy and paste 100 ZenDesk URLs as 100 insights on the ticket (that was a great suggestion from the video, btw).

However, I don't control our ZenDesk account, so adding my own labels and views isn't an option like in the video.

Jan-Hendrik Spieth October 10, 2022

Indeed, Jira linking seems to work more effortless then Insights linking.

To add to this feedback: in the opposite direction (Zendesk -> JPD), the Zendesk ticket sidebar shows linked Jira issues, but no associated JPD ideas.
Screenshot 2022-10-10 105032.png

Or is there a JPD "App" for Zendesk that I can tell the Zendesk admin to install/configure?

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