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Will there be a customer "Portal" feature to allow for customer feature requests, feedback, voting

Will there be a customer "Portal" feature to allow for customer feature requests, feedback, voting, etc.  I think I have read in the past the JSM would fill that gap (no sure where I read this), but that would put different a different user group (DevOps/Development vs Product) into yet another tool.   

6 answers

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3 votes
Answer accepted

@Ken Young this is something we're currently exploring. We're starting with internal collaboration in mind first (a way to engage people from outside the product team but in the same company), and will explore external collaboration later. 

Thank you @Tanguy Crusson .   I thought I read early on that this was going to explored/roadmap.  I know our product teams appreciate this capability in both Aha! and ProductBoard.   My goal is to be able to tie this capability (in Jira Product Discovery) in a much tighter fashion to our development workflows in Jira/Advanced Roadmaps.

Thx

Like # people like this

Thank you for the context @Ken Young ! Much appreciated

Hi @Tanguy Crusson is there any update on the Portal functionality for JPD? For me, and I'm sure many others, it makes total sense for Jira to build out this much added piece of the Discovery process. Otherwise, PM's are faced with using other products such as Product Board, Aha etc, just because they offer the portal feature. Most of us use Jira for Delivery, so we just want to use one tool for Discovery! 

Hi @Ken Young  and @Ben Scott ,

So far, you can integrate JPD with the Customer Case for Jira and create a public portal for collecting feedback from customers. Every idea on the portal goes automatically into a JPD project. You can also create a private portal with email domain or specific email restrictions.

0 votes
Irina_Bel_Stiltsoft_ Marketplace Partner Sep 28, 2022

Hi @Ken Young

If you need the functionality of a public forum where all the tickets are visible to everybody, you can check Customer Case for Jira app. It is a portal for your external clients where they can submit their issues or ideas and vote for them. It can be public (visible to everybody), private (restricted for specific email addresses or domains, for example, for your internal needs), or you can set it up as a support service just as JSM(private communication with a support assistant).

Hi @Irina_Bel_Stiltsoft_  When setting up this forum, are you able to select Jira Product Discovery is the destination Project? 

 

Thanks, 

Ben

@Ben Scott 

Sorry for this delayed response. Yes, you can create a forum and map it to the JPD project, and ideas will be automatically pushed to it. 

Regarding this topic, I really like upvoty: https://www.upvoty.com/
You can use it as a product benchmark

0 votes
Brant Schroeder Community Leader Jul 13, 2022

@Ken Young There is nothing like this added on the roadmap at this time.  I would suggest up voting feature requests like this one https://jira.atlassian.com/browse/JSDCLOUD-1743   Atlassian using feature requests to help develop its roadmap.  

Upvoted, but that is really the issue.  The upvote is in JSM but not product board.  No Product Manager will use it because it's not in their tool (JPD) and requires someone else to get involved (i.e. isn't Agile in nature)

 

The answer is that it's not on the JPD roadmap.

Brant Schroeder Community Leader Jul 13, 2022

@Ken Young 

You can always do what Atlassian does and make a public Jira instance.  This would allow you to have upvoting.  You are correct that this feature is not in the JSM roadmap and JSM does not provide the functionality at this time.

@Brant Schroeder  - Can you provide a little more detail on what Atlassian does currently? Do you have to duplicate all the tickets in a separate project? Or do they live in this public facing project for voting, but then are created in a different project for actual development work?

This is the biggest gap we have with Jira. Not being able to expose our ideas and requested features to our customers for input.

It seems like, if a tool is being developed specifically for product discovery, a feature to allow input/feedback from our customers would be a natural fit. 

Like Ben Scott likes this
Brant Schroeder Community Leader Jul 13, 2022

@David I do not work for Atlassian but I believe that they have set up a public project.  On server, you used to be able to set up a public project and allow anonymous voting.  On cloud you can create public projects but I do not think you can vote on issues.  

Public Projects in Cloud - https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/ 

Atlassian seems to be using a combination of the public sites and licensed users to submit and upvote issues on the cloud.

@Brant Schroeder This is a community forum for Jira Product Discovery - which is a cloud-only product for product managers.

Elizabeth Jones Community Leader Dec 16, 2022

I am creating a jira project to use as an ideas portal that allows voting to fill this need. Additionally I plan it implement an issue collector and a form overlay for external users to submit ideas. I do not yet know of a way to do this in JPD, but I would love that functionality. 

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