Status Sync with JSM Project

[Martin]

Hello.

I've been playing with JPD all week as we think it is solving a lots of problems for us. I was able to manage the input from a portal request into a JMS project and create an idea in JPD using automation.

Going to the next step, I want to sync back the status of the idea to the customer on the portal. I have created the same workflow in JPD as it is currently made with my JSM project.

I cannot get them to sync using automation. I always get this error:

Transition issue

Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):

I was thinking, maybe since they are 2 different project types, it may not be possible?

Thank you for your help.

[Gary Spross · Accepted solution]

JPD projects are "Team-managed" projects. This means, even though the workflow statuses are named the same, they are not actually the same. 

In your automation, instead of using "copy from trigger issue" to transition the destination issue, specify the status name. I havent tried using automation with Team-managed projects, but I'm assuming this is how you'd need to do it.

[Martin]

Hi Gary, indeed, your suggestion worked great. Thank you. 

[Dhiren Notani_Exalate_]

Hi @Martin ,

Thanks for posting this question!

Jira Product Discovery indeed is solving a lot of problems and you might see some issues as it's still in beta.

I hope this gets resolved in the coming days.

In the meantime, may I ask you try Exalate to resolve this issue? It's a decentralized app that can sync issues between Jira Software, JSM, JPD (Beta).

Exalate offers a no-code(Visual) mode which takes less than 10 minutes to get started with. For ultimate level flexibility and customisations, Exalate also offers a scripting mode and you can synchronise statuses back and forth between the 2 projects.

Thanks, Dhiren

[Rohan Swami]

@Martin can you please create a support request so that we can look into debugging? Select 'Give feedback' at the bottom of the left nav in Jira Product Discovery. In your support request please include details of the rule that you are trying to implement.

[Martin]

Hi Rohan,

I am not sure if I should since I was able to fix it using Gary's suggestion. 

Maybe I was doing another configuration wrong as I am not really an expert on automations. 

[Rohan Swami]

No need to - I'm glad you got it working!