Software Projects not showing up under Delivery tab

[Alex Kessler]

Using this document as a baseline: https://support.atlassian.com/jira-product-discovery/docs/link-an-idea-to-a-jira-issue/ 

I am a JIRA Admin for the Product Discovery Project & all Software Projects.

We have quite a few software projects already running. 

Under "Delivery" I am unable to link an idea to an existing epic / ticket in a Software Project because under "Delivery" no Software projects appear, even when I search for them. 

Anyone know why this might be happening? 

[Tanguy Crusson · Accepted solution]

@Alex Kessler based on your screenshot I think I know what happened:

• You have Jira Software in your company's Jira (xyz.atlassian.net)
• Then you've added Jira Product Discovery to another site (xyz2.atlassian.net) - maybe when trying the product, because you don't have admin rights to your company's Jira? (that's the most common reason)

For this to work you would need the 2 Jira products to be on the same site.

Does that help?

[Alex Kessler]

Oooo okay this definitely seems likely, as I'm not certain whether the person who created the Discovery Project has admin rights to my Company's JIRA

I personally do have admin rights to my company's JIRA -- am I able to create a new JIRA Product Discovery on my company's site? Or can we transfer the existing one there? What do you recommend? 

[Tanguy Crusson]

You'll first need to get Jira Product Discovery added to your company's site: it means going there and adding the product to the site www.atlassian.com/product-discovery 

After that unfortunately you'll have to recreate your project... We don't yet support migrating projects between sites (it's one of the limitations of the beta). You can probably use CSV export/import to help you a bit, but not all that much. 

[Jimi Wikman]

I think that @Tanguy Crusson already found the issue, but I just want to say it looks like you are doing great with JPD!

It is great to see how people are using the new products and while it might be a hassle to move the work you have already done to the right location (assuming that is the issue), it looks like it will be worth it based on the way you have things setup.

[Abel Lineberger]

Check to ensure that the issue you are trying to link in the delivery field is not already linked to that idea using another relationship.  

For example, you cannot have a link from Idea -XYZ to Epic-123 with a "causes" relationship and a "delivered by" relationship.  The Epic will simply not show up in the select list for the Delivery ticket.

[Alex Kessler]

Thanks for the response! Unfortunately, we haven't linked anything yet, so this doesn't seem to be the problem. 

[Ivor]

[edit]

[Alex Kessler]

Yes, I've tried typing into the search and nothing appears, which I found to be very strange as I'm an admin for Software & Product Discovery. 

It seems to be searching issues in the project I'm in, not across all software projects.