Product discovery and Service desk integration

[Kevin Gérard]

Hi, 

an important part of using an idea management tool is to elaborate it closely to our customers. 

Currently we're using the jira service desk as our main platform for customer incidents & feature requests. We were wondering what the plans are concerning including the idea management (views) into the service desk portals. 

Customers with us cannot otherwise see the ideas views, even when shared. unless we sent the link manually. 

[Amina Bouabdallah · Accepted solution]

Hey @Jason Tatum thanks a lot for reaching out! would love to chat some time! any chance you might pick the slot you prefer on my calendar? your time will be mine! https://calendly.com/aminabh/jpd-investigating-scale-challenges 

Best,

Amina

[Jason Tatum]

Would love to but our timezones are going to make that tricky. 

[Jason Tatum]

@amin Is there someone who could respond to this? I would really appreciate the help. If there’s a proper channel, let me know.

https://community.atlassian.com/t5/Jira-Product-Discovery-questions/Cross-team-view-and-premium-access/qaq-p/2763097

[Gary Spross · Accepted solution]

I hear you @Jason Tatum!

Several of the features that appear destined for the Premium version are things that we are in desperate need of and have been waiting for. Seeing the fact that Premium will be $25 per head compared to the $10 per head cost of Standard caught me by surprise. Making the decision to go premium is going to more than double our JPD bill!

That said, Atlassian doesn't offer any kind of "a la carte" tier option for any other product, so I doubt they will for JPD. A more reasonable price point for Premium subscribers would be the better alternative in my opinion.